SHIPPING AND PAYMENT INFORMATION

I have a Promo Code, how do I use it? 

Once you’ve selected your items and finished adding them to the cart, please go to the checkout page. To apply your promo code. Enter your code in the “discount code” field and press “apply”. Please make sure you check spaces before or after the code and whether it is upper or lower case.

Kindly note, that only one discount code can be used per order and cannot be added to another promotion or sale campaign. Discount codes cannot be stacked with additional codes and will have an expiry date. Please check when your discount code expires prior to applying it or if you are having issues. If you have additional concerns feel free to contact us at hello@mydesignercollective.com.  

 

Which Currency Is Displayed On The Website?

The prices visible on our website are stated in the currency from the country you are currently located in. These prices exclude possible customs and duty taxes, and potential extra shipping costs. 

Final payment is processed in USD. The currency conversion option across the website gives you an estimate of prices in your local currency.

Please note, My Designer Collective is not responsible for any conversion or currency discrepancies that your credit card/debit card provider or bank may use when purchasing from our site. Any questions regarding this, please contact your bank or credit card company.

 

When will my order ship?

After your payment is verified, it takes up to 24 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 1pm EST will not be shipped out until the next business day. If you order after 1pm EST on a Friday, your order will likely be shipped out on the following Monday.

 

Will I have to pay international taxes & duties?

Some U.S.A. local states enforce a sales tax to be passed on to customers, therefor some U.S.A. residents are required to pay local state taxes, these will show up at the point of checkout where applicable.

If you are ordering outside of the U.S.A. you might need to pay customs, taxes or duties. You will be liable for all import duties, customs and taxes. These will be due at the point of, or after delivery.

Please be aware that My Designer Collective does not have any control for any duties, customs and taxes levied by the country your order is being shipped to. We cannot advise you what the cost will be as these charges can vary according to country.  

Since these fees are not computed nor applied to orders by My Designer Collective, please contact your local customs office to find out more information if you are unsure of the charges.

  

ORDER INFORMATION & CONCERNS 

When Will I Receive My Order?

The My Designer Collective team aims to ensure you receive your items as soon as possible. Once your order is complete and payment is verified, it will then be processed. Where possible your order will be packed and dispatched the same day, or the next business day. Once your order is sent you will receive an email with tracking information along with an estimated time of delivery. Addresses within the U.S.A. can expect delivery within 4-7 days. International deliveries may take 10-21 days.

Kindly note packages are not dispatched / transported on weekends and public holidays and estimated delivery may vary due to customs delays, extreme weather conditions etc.

 

I need to change something on my order. How can I do that?

In the event you need to change or cancel your order, please contact us immediately at hello@mydesignercollective.com. As we aim to expedite orders within a 24 hour window, it may be possible that your order has already been shipped. Once our warehouse has processed your order, we will be unable to make any changes.

 

My order status says "Unfulfilled". What does that mean?

"Unfulfilled" just means that we successfully received your order request and it is in the queue to be processed for shipment. Once your order is shipped, you'll receive a tracking number and your order status will change to "Fulfilled."

 

Why was my order cancelled?

If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent. If you are certain that that is not true, please order again with a different credit card or payment method (e.g. Paypal). You can also reach out to us at hello@mydesignercollective.com with any questions.

 

WARRANTY

My Designer Collective has a limited warranty that covers manufacturer's defects for 6 months on watch bands, jewelry and bracelets, after the original purchase date. Basically, if the items don't work properly, and it's our fault, we will repair or replace your product for free. However, this does not cover any abuse you might put your watch band, Jewelry and/or bracelet through on your own. The warranty does not cover water damage, normal wear and tear, scratches, strap damage, or theft. Proof of fault (by way of video or photo evidence initially) is recommended to assist our customer service team in expediting your request. Proof of purchase is also required for all warranty claims and service requests, so please keep your receipt. 

If you consider your item to be faulty, please email warranty@mydesignercollective.com with your proof of fault and receipt. Our customer service team will then be in contact as soon as possible. 

PRODUCT INFORMATION

Are these official Apple, Fitbit or Samsung Watch Bands?

My Designer Collective is an independent manufacturer of watch bands and fashion accessories. We use high quality premium materials and adhere to strict quality standards to ensure your satisfaction. As smartwatch enthusiasts ourselves, we look to provide bands, straps and accessories that allow you to be daring and unique in your fashion sense style. Made of high quality material and with outstanding craftsmanship we test all products ourselves before launching to the market. If for any reason, however, you are not satisfied with the quality of our products, you can return it back to us for a complete refund.

 

How do I change the bands on my Apple Watch?

On the back of your apple watch there are two band release buttons that help to lock your bands in place. Simply hold down the release button and slide your original band out (either left to right or right to left). If the band doesn’t slide out, be sure you’re pressing and holding the release button down whilst you slide the band out.

To insert your new band, simply slide the it into the same strap channel or groove of the prior band's position. There’s no need to hold down the release button for re-insertion, but you do need to ensure the band is not inserted “upside down”. To check this, make sure the adapter connections that have the metal middle piece are facing the under-side of your watch. When the adapter is properly inserted into the groove you should hear a soft click as the watch band locks into place. If you have inserted it the “wrong side up”, the watch band will not “click” into place and is probably not attached correctly. If the band continues to slide in and out the other side of the groove, from one side to the other, this is a clear sign the watch band is not correctly installed.

 

Will these watch bands fit the model of my apple watch?

All of our watch bands are compatible with every Apple Watch model including Series 1, 2, 3, and 4.

• Our “42mm or 44mm” bands work with the 42mm Series 1, 2, & 3 as well as the 44mm Series 4.
• Our “38mm or 40mm” bands work with the 38mm Series 1, 2, & 3 as well as the 40mm Series 4.

 

Will these watch bands fit my wrist?

We provide sizing information on each product page.

Many of our stainless-steel and link bands may need to have some links added or removed so that it fits your wrist correctly. Most are sold at a length larger than your average wrist size, so links will most likely need to be removed to ensure a snug fit. For first time customers, we provide a Watchband Link Adjustment tool with our stainless-steel bands, so that you can do this yourself. You can also purchase these separately and they can be found in our Smartwatch Accessories Collection. If you're not comfortable adjusting the band yourself, you can also take it to a local watch store (where you'd go to replace watch batteries) or jeweler, and they should be able to do it for you.

 

COLLABORATION INQUIRIES

I’m a Social Media Influencer, can I collaborate with My Designer Collective?

Absolutely! We love to collaborate and always welcome great fresh new ideas. If you’d like to collaborate and be an influencer for our products, please feel free to contact us at influencer@mydesignercollective.com. Let us know why you’d be a great addition to the My Designer Collective family. In your email, be sure to include links to your social media pages and any additional insights and demographics your accounts cover.  

 

How do I become a My Designer Collective Reseller?

Where it makes sense, we accept businesses who wish to sell our products. If you are interested in being a reseller, please email us at reseller@mydesignercollective.com and let us know who you are, providing your Company name, website URL, countries/locations you wish to resell in.